Legal notice

Terms & Conditions – Skin Consultations

1. Introduction

These Terms & Conditions (“T&Cs”) govern the purchase and use of all remote skin consultations offered by The Skincare Store LTD. By booking a consultation, you agree to be bound by these T&Cs.

Consultations are fully remote, based on information submitted via forms and photographs. They do not include in-person assessment or diagnosis.

2. Consultation Tiers

2.1 Free Essential Skin Check-In

Aimed at clients without ongoing skin concerns.
Provides general guidance and product recommendations.
Response delivered within 7 days.
Optional paid 15-minute review available for additional guidance.
Not suitable for acne, rosacea, eczema, or other persistent skin conditions.

2.2 Advanced Skin Consultation

Suitable for clients with general skin concerns, including ageing, pigmentation, mild acne, or rosacea.
Response delivered within 14 days via online prescription pad.
Includes £50 redeemable credit, valid against the purchase of two or more products within 4 weeks of consultation completion.
Structured follow-ups at approximately 2, 4, and 6 weeks.
Optional 15-minute review available.

2.3 Skin Deep Dive Consultation + Omega Testing

Comprehensive consultation for clients with acne, rosacea, eczema, pigmentation, or anti-ageing goals, or anyone serious about skin health.
Response delivered within 14 days via online prescription pad.
Includes £50 redeemable credit, valid against the purchase of two or more products within 4 weeks of consultation completion.
Includes Omega test kit, sent separately. Client is responsible for completing the test and providing the reference number.
Test results and personalised guidance provided approximately 4 weeks after receipt of the test.
Includes 6 structured check-ins over the course of your consultation period to monitor progress and refine your plan.
Check-ins are scheduled progressively to support your results.
Optional 15-minute review available.

3. Client Obligations

Provide accurate and complete information on all forms.
Submit clear photographs following guidance provided (neutral background, no makeup, hair tied back, consistent lighting).
Follow recommended skincare routines and guidance responsibly.
Do not share consultation content, recommendations, or plans with third parties.

4. Redeemable Credit

Applies only to Advanced and Deep Dive Consultations.
Value: £50 per consultation.
Must be used toward the purchase of two or more products within 4 weeks of consultation completion. Extension of this period is not offered.
Cannot be combined with other offers unless explicitly stated.
Not redeemable for cash.

5. Check-Ins & Optional Reviews

Free Check-In: general follow-up included; optional 15-minute review available.
Advanced Consultation: structured check-ins at 2, 4, 6 weeks; optional 15-minute review available.
Deep Dive Consultation: 6 in-depth check-ins; optional 15-minute review available.
Additional reviews may be booked as separate add-ons.

6. Omega Testing (Deep Dive Only)

Test kit will be sent to the client after purchase.
Client is responsible for completing the test and sending the test reference number.
Results and personalised guidance are provided approximately 4 weeks after the test is received.
Omega test cannot be exchanged or returned.

7. Supplementation & Health Advice

Any advice regarding supplements, vitamins, or lifestyle changes provided during consultations is for general guidance only.
The Skincare Store LTD is not a registered dietician, nutritionist, or medical professional.
Clients with existing medical conditions, allergies, or who are pregnant or breastfeeding must seek approval from their healthcare provider before following any supplement or lifestyle recommendation.
Recommendations are made based on your consultation information and skin health only; they do not replace medical advice.

8. Payments & Cancellations

Full payment is required at the time of booking.
Refunds are not provided once consultation has commenced.
Cancellation before submission of forms may be eligible for a partial refund; please contact hello@Theskincarestore.co.uk

9. Disclaimers / Limitations of Liability

Consultations provide professional guidance, not a medical diagnosis.
Results vary depending on skin type, adherence, and lifestyle.
Product recommendations may cause reactions; always check for allergies.
The Skincare Store LTD is not responsible for any adverse reactions resulting from non-compliance with guidance or product instructions.

10. Intellectual Property & Confidentiality

All consultation content, recommendations, and materials are owned by The Skincare Store LTD
Clients may not reproduce, distribute, or share consultation content without written permission.

11. Acceptance of Terms

By booking a consultation, clients confirm they have read, understood, and accepted these Terms & Conditions.
Consent is captured via a tick box in the booking form linking to this page.

Skin Rewards Terms & Conditions

Membership

Skin Rewards is free to join.
Customers must have an account with The Skincare Store to earn and redeem Skin Points.

Earning Skin Points

Members earn 3 Skin Points for every £1 spent on eligible purchases.
Points are awarded once an order has been successfully completed.
Delivery charges are excluded from earning points.
The Skincare Store reserves the right to exclude selected products or promotions where necessary.

Redeeming Skin Points

Skin Points may be redeemed against eligible future purchases.
Skin Points have no cash value and cannot be exchanged for cash.
Skin Points cannot be transferred to another person or account.
Points may only be redeemed through your registered account.

Returns & Refunds

If an order is refunded, any Skin Points earned from that purchase will be removed from your account.
If Skin Points were redeemed against a refunded order, the value of those points may be deducted from any refund where applicable.

General

The Skincare Store reserves the right to amend, suspend or withdraw the Skin Rewards programme at any time.
Any suspected misuse or fraudulent activity may result in points being removed or membership being cancelled.
Participation in the Skin Rewards programme constitutes acceptance of these Terms & Conditions.